terms and conditions

GENERAL
Reception Hours: please see individual park information.
Check In time: Sites:12pm and Cabins:2pm
Late check in: please contact reception during office hours to arrange.
Check Out time: Sites and Cabins:10am.
Late check out fee will be charged as an additional day unless prior alternative arrangements have been approved by park manager.
Booked sites will only be held for 24 hours from booked time of arrival, unless other otherwise arranged. Please confirm with reception if you expect to be delayed to avoid disappointment and confusion.
Guests under 18 years of age must be accompanied by a parent or responsible adult (at the discretion of the park manager).
Park rates are based on 2 adults – extra fees apply for additional guests.
Prices are valid from 1 July to 30 June each year and are GST inclusive.
Site or cabin preference is respected however may be subject to change. You will be contacted to confirm change unless due to extenuating circumstances.
Off Peak Cabin accommodation - minimum 2 night stay. $10 surcharge applies to overnight cabin stays.
No liability will be accepted for any losses, damages, liability, claims or expenses (whatsoever & irrespective of whether direct, indirect, consequential) arising from the use of, or connection with our parks, or any products or services purchased on our park.

DEPOSITS
Deposits are required to confirm a reservation within 2 weeks or reservation will lapse, or at time of booking if less than 2 weeks.
Sites: $50
Cabins: $100 or one night’s accommodation if short notice.
Deposit payments can be made by credit card, EFTPOS, cash or cheque (however cheque funds must have cleared prior to check in). Some Clarence Coast Holiday parks accept direct deposits – contact individual parks for details.

PREPAYMENTS
Full prepayment is required for all School Holiday and Peak Season (Christmas, Easter and long weekend) reservations.
Peak Season-Easter Reservations – payment in full by 28 February. Minimum stay-5 nights
School Holiday-September Reservations – payment in full by 31 July. Minimum stay-7 nights
Peak Season-Christmas Reservations – payment in full by 31 October. Minimum stay-7 nights
Long Weekend Reservations – payment in full 6 weeks prior. Minimum stay-3 nights

CANCELLATIONS & REFUNDS
Cancellations will be accepted:
Off Peak Reservations

Peak Season-Easter Reservations

School Holiday-September Reservations

Peak Season-Christmas Reservations

Peak Season-Long Weekend Reservations

Refunds are processed by cheque by the council and may take approximately 2-3 weeks for processing and posting. Sorry no refunds for no shows, late arrivals, early departures or inclement weather. No refunds for guests ejected from the park for contravening park rules. Charges may apply for any damage caused.

PETS
Dogs are permitted at some Clarence Coast Holiday parks during Off Peak however conditions apply. Please see individual parks for more information and ensure you enquire about pets before arrival to avoid disappointment.

Clarence Coast Holiday Parks Terms & Conditions Adopted June 2017
Clarence Coast Reserve Trust reserves the right to amend or alter prices, terms and conditions at any time without notice.

 

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